Be Part of the Solution!

At CodeBlue we recognize and reward achievement, while encouraging personal and professional development. Our strength comes from the diversity of the people we employ and the opportunities we offer to them.

Benefits Package

  • Healthcare: We offer comprehensive healthcare plan coverage. A portion of your medical premium is employer-paid.
  • Dental: Our dental plan partner has an extensive network of qualified providers for your preventive, basic, major, and orthodontia dental services. A portion of your dental premium is employer-paid.
  • Vision: We offer eye care coverage which includes benefits for prescription glasses and contact lenses.
  • Life: Company-paid basic life benefits of 1x salary to a maximum of $200,000 are provided. Optional life and dependent life benefits available.
  • Disability: Long-term disability coverage is offered with an income replacement benefit of 60% of total monthly earnings to a maximum monthly benefit of $8000.
  • Flexible Spending Account (FSA): We offer an FSA account for our associates to set aside pretax dollars to offset the cost of health and dependent care expenses.
  • 401K: We offer an employer-sponsored retirement plan for all eligible associates. The company matches 25% of employee contributions up to $500 annually.
  • Vacation: We realize just how important time away from work can be to rest and recharge with your family and friends. As such, CodeBlue offers a robust vacation package to our associates.

Benefit eligibility is based on position.

Paid Training & Development

  • CodeBlue offers paid, in-house, new hire orientation, training, and on-going training assistance for all associates.
  • You may be cross-trained in multiple areas to allow for a more diversified work environment.
  • Professional, knowledgeable, and courteous trainers are available to assist you as needed or as requested.

Incentive Plans & Drawings

We strive to offer rich and competitive incentive plans to reward your exceptional performance. A variety of plans exist for hourly and salaried associates with earning potentials in excess of $4,000 annually. We also have multiple drawings and giveaways tied to exceptional attendance and performance metrics, including meals and beverages, movie tickets, and apparel.

Dynamic Referral Rewards Program

Associates are encouraged to refer friends and family for employment, when positions are available. The referring associate is eligible to receive more tickets, apparel, and cash, subject to certain guidelines.

Associate Recognition, Appreciation, & Advancement Opportunities

We host frequent company-sponsored events to promote an atmosphere of teamwork and celebration of organization achievements including associate appreciation week, special recognition events and annual holiday celebrations and potlucks. We have secured several discounts from local merchants and retailers for the benefit of our associates.

Job Openings

What if you could join a company with so many opportunities that you have a 93% chance of being promoted within one year? If joining an innovative company and having a career helping others is a path you want to follow, upload your resume today!

First Notice of Loss Representative

Eau Claire, WI & Springfield, OH

  Does the concept of innovation and being part of a nationally-recognized and thriving company with the ambition to change the industry get you excited? If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, then Code Blue revolution is the place for you.

  Code Blue, LLC, an independent third party administrator for the property and casualty insurance industry, is revolutionizing the claims management process through Speed, Science and Service.

 

Shifts: 

 Thurs - Mon  2:30pm - 11​:00pm

Essential Functions:

  • Applies and follows all customer service, restoration claim, and Company policies and procedures, including script adherence.
  • Review loss and coverage information and determine if the policy provides coverage for the type of loss.
  • Provides prompt and efficient contact with the policy holder and dispatch a certified contractor to the premises for arrival within 2 hours of loss receipt.
  • Confirms damages, DOL and other conditions and circumstances of the loss with the insured.
  • Interprets, analyzes and assists with customer inquiries which may vary in nature.
  • Provides prompt and efficient responses and resolutions to each inquiry in a courteous and professional manner, regardless of how the inquiry is received (e.g.: in-bound call, claim alert, email, fax, or electronic data interchange).
  • Provides product technical information required to respond to customer inquiries by phone, mail, and/or email.
  • Enters data and other relevant information into client claims database or other business applications, as required completely and accurately.
  • Understands and ensures that quality standards are met.
  • Assists all departments in a courteous and professional manner to reach business goals and objectives.
  • Participates in individual and team trainings and meetings to ensure accurate information is relayed to customers/clients and individual performance is maximized.
  • Performs follow-up in accordance with documented and/or stated guidelines.
  • Works with and maintains professional relationships with Insurance Clients, Insureds, co-workers, and contractor personnel to ensure callers are receiving proper service.
  • Adheres to assigned work schedule.
  • Exhibits a professional image and behavior.
  • Is available to work flexible hours, including nights, weekends, and overtime when required.
  • Meets or exceeds benchmarked metrics (metrics are subject to change as our business needs/model changes) designed to measure productivity and/or quality.
  • Performs follow-up customer satisfaction surveys and courtesy call(s) to Insured following claim closure.
  • Provides prompt and efficient routing of calls (i.e. scope, transfer of a call, daily readings, invoice questions, demo authorization, carrier escalation, adjuster questions)
  • Performs other duties as assigned.

Qualifications:

• Keyboard a minimum of 35 words per minute, preferred 65 words per minute.
• Internet savvy and functional knowledge of Windows XP, Excel, Word, and other Microsoft Office programs.      
• Able to handle conflict in a professional and courteous manner.
• Communicate concise information verbally and electronically.
• Write and document information that is clear and easy to understand.
• Work with peers and supervisory staff for the common goals of the organization.
• Reliable in meeting work commitments.
• Diffuse volatile situations in the best interest of the company.
• Ability to build and audit estimates as well as invoices.
• Strong negotiation and customer services skills.
• Able to be flexible and adapt to most any situation.

Claims Representative

Springfield, OH

Does the concept of innovation and being part of a nationally-recognized and thriving company with the ambition to change the industry get you excited? If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, Code Blue is the place for you.

Code Blue LLC, an independent third party administrator for the property and casualty insurance industry, is revolutionizing the claims management process through Speed, Science and Service. Because we are an innovator in the industry, our water mitigation team members must possess a certain level of specialized knowledge, but don’t worry, Code Blue has an exceptional group of talented professionals providing all the necessary training.

 

Position Description:

  • Work with assigned contractors and manage between 15 and 30 property damage claims at any given time.
  • Analyze inquiries and serve as an advocate for the policyholder/homeowner.
  • Review loss and coverage information and determine if the policy provides coverage for the type of loss.
  • Actively manages claims to mitigate damage for insurance carriers and expedite closure of claims. This includes daily contact while contractor is onsite to minimize reconstruction and drying cycle times.
  • Provides prompt and efficient responses and resolutions to each inquiry in a courteous and professional manner.
  • Applies and follows all customer service, restoration claim, and Company policies and procedures, including script adherence.
  • Review loss and coverage information and determine if the policy provides coverage for the type of loss.

Requirements:

  • High school diploma or equivalent.
  • Keyboard a minimum of 35 words per minute, preferred 55 words per minute
  • Internet savvy and functional knowledge of Windows XP, Excel, Word, and other Microsoft Office programs.
  • Able to handle conflict in a professional and courteous manner.
  • Minimum of 3 years experience with Customer Service
  • Excellent communication skills
  • The ability to exercise discretion, independent judgment, and manage time wisely
  • Insurance industry background is a plus.

Benefits

  • Incentive pay plan
  • Medical, dental, vision and life insurance
  • 401K plan
  • Opportunity for advancement
  • Managed Repair Specialist

    Hudson, OH

    A Managed Repairs Specialist is responsible for the daily implementation of file management, exemplary customer services, and both strong written and verbal communication to ensure that all clientele receive the highest level of customer service.

    Make outbound calls and answer inbound calls fielding questions pertinent to an existing claim, and determine the appropriate course of action while maintaining phone etiquette, dedication to customer service, and strong problem-solving abilities​.

    Enter data and other relevant information proficiently and accurately into client claims database or other business applications, as required





    Accounting Administrator

    Eau Claire, WI

     
    Position Summary:
    To manage the day-to-day activities and financial analysis related to accounts receivable processing for   assigned accounts in order to minimize the impact to the business. The Accounting Administrator is a  support  position within Code Blue.  This hourly (non-exempt) position is not considered nor is it  recognized as a management position.
     
    General Duties and Responsibilities
    • Monitor the aging of assigned Accounts Receivable accounts to ensure impacts to the organization are minimized
    • Identify and troubleshoot potential billing challenges in order to assist in the timely and accurate collection of outstanding receivables
    • Document payment cycles, billing cycles, error report procedures, account activities, and results in order to assist with future account management needs
    • Complete After-Hours billing on a monthly basis
    • Interpret, analyze, and assist with customer inquiries which may vary in nature
    • Work with assigned customer base, National Account Coordinators (NACs), National Sales Directors (NSDs), Accounting, senior management, and shops as appropriate to resolve unpaid invoices while maintaining a positive business relationship
    • Note irregularities on invoices and forward to Accounts Receivable Lead, NACs, and/or NSDs for review
    • Request Accounts Receivable and Accounts Payable adjustments with proper documentation and approvals
    • Review and issue letters to Insured and/or contact Insured via phone when necessary to make collections or resolve questions
    • Research payments of unapplied cash which may need to be applied to Accounts Receivable and work to resolve the said issue with designated peer in Waco Accounting Department
    • Provide prompt and efficient responses, reports, and resolutions to each inquiry in a courteous and professional manner
    • Enter data and other relevant information into call center, client claims database, or other call center applications completely and accurately
    • Ensure quality standards are met
    • Suggest Accounts Receivable process improvements, when applicable
    • Assist all departments in a courteous and professional manner to reach business goals and objectives
    • Participate in individual and team trainings and meetings; to ensure accurate information is relayed to customers, and individual performance is maximized
    • Be available to work flexible hours, including nights, weekends, and overtime when required
    • Apply and follow all customer service and call center policies and procedures
    • Perform other duties as assigned
     
    Education:
    Associates degree in Accounting.
    Prefer one to two years experience in accounts receivable/payable.
     
    General Knowledge and Skills:
    • Strong computer skills, including excellent Excel knowledge and familiarity with Word and Access
    • Ability to handle interruptions and follow through to resolution in a timely fashion
    • Keyboard a minimum of 35 words per minute, preferred 65 words per minute
    • Demonstrates knowledge of accounting principles
    • Knowledge of insurance industry preferred
    • Ability to problem-solve using analytical processes
    • Ability to perform and interpret basic and complex computer commands
    • Ability to handle conflict in a professional and courteous manner
    • Excellent verbal, electronic, and written communication and customer service skills
    • Work with peers and all departments for the common goals of the organization
    • Reliable in meeting work commitments
    • Regular adherence to the Attendance Policy
    • Ability to diffuse volatile situations
    • Must be a team player
    • Must be flexible and adapt to most any situation

    Managed Repair Analyst

    variable

    ​To provide excellent customer service and file auditing services to ensure contractor procedures and invoices are in accordance with insurance carrier estimating guidelines.

    Essential Functions:
    • Efficiently conducts reviews of reconstruction estimates against insurance carrier guidelines to ensure quality product is provided back to the carrier.  
    • Evaluates extent of reconstruction needed and discusses the reconstruction process with the contractor.. 
    • Verifies status of claim with Insurance Carrier (e.g. within coverage limits). 
    • Works in a partnership with assigned contractor, discussing job scope with estimator/project manager and updates claim with appropriate notes. Audits the invoice for appropriate scope and negotiates price as necessary. 
    • Communicates with client to recommend reserve amount based on exposure.
    • Interprets, analyzes and assists with customer inquiries which may vary in nature. ​



    Managed Repair Team Lead

    Hudson, OH

    A Managed Repairs Team Lead is responsible for leading a team of professional Managed Repair Specialists and Examiners that deliver high level, individual claim management and exceptional customer service. A Managed Repair Supervisor is expected to be a highly motivated, self-starter with strong decision-making, leadership, analytical, time management, investigation, prioritization, and organizational skills.  Must also have proven ability and experience in processing claims, customer service and problem resolution.  

    • Critical thinker with innovative problem-solving skills.
    • Strong negotiation and customer service skills with the ability to handle conflict in a professional and courteous manner and diffuse volatile situations by balancing company guidelines and customer needs.
    • Communicate concise information verbally and electronically.
    • Write information that is correct, clear, easy to understand, and grammatically correct.
    • Work with peers and leadership staff for the common goal of the organization
    • Reliable in meeting work commitments and deadlines
    • Flexible and able to adapt to any situation. 
    • Highly computer literate with proficiency in MS Office and related business and communication tools.
    • Communication: Ability to communicate new and old concepts to adult learners and relay those concepts in a way that is engaging and helpful.
    • Organization & Time Management: Manages time effectively so that the right time is allocated to the right activity.  Effective assigns specific time slots to activities as per their importance.  Makes the best use of their time. 
    • People Leadership: Constantly find new and engaging ways to relay the same concepts and aren't afraid to adopt new learning strategies or materials so that they're accessible and engaging.
    • Relationship Building: Develops internal and external professional, trusting relationships.  Purposefully develops networks to build value through collaboration.
    • Teamwork & Collaboration:  Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspective and working with others as a way to achieve the best output possible.
    • Bachelor's degree in Business Management, or any related field
    • 3 – 5 years' experience working in the insurance claims processing industry as a people leader
    • Entry level Xactimate knowledge​


    Technical Review Representative

    Eau Claire, WI & Springfield, OH

    ​As a member of our Technical Review team, it will be our goal to help develop you into an expert within the property claims industry. You'll go through rigorous certification courses and a variety of training modules aimed to help you become an expert in the fields of water mitigation and property restoration. Whether you're new to the industry or a seasoned vet, we'll help you acquire the skills and knowledge to turn this position into a rewarding, challenging, and fulfilling career. 

    Upon completing training, our team's primary responsibility is reviewing invoices of work completed by contractors to ensure all work that was completed was done according to industry standards. If any deviations are identified, our team will work directly with the contractor to gather additional details to support the work that was completed.  If deviations still exist after additional information is provided, our team's job is to work with the contractor further to identify what the standards could allow and don't allow to reach an agreeable invoice. 


    Technical Review Specialist

    Eau Claire, WI & Springfield, OH

    ​As a member of our Technical Review team, it will be our goal to help develop you into an expert within the property claims industry. You'll go through rigorous certification courses and a variety of training modules aimed to help you become an expert in the fields of water mitigation and property restoration. Whether you're new to the industry or a seasoned vet, we'll help you acquire the skills and knowledge to turn this position into a rewarding, challenging, and fulfilling career. 

     Upon completing training, our team's primary responsibility is reviewing invoices of work completed by contractors to ensure all work that was completed was done according to industry standards. If any deviations are identified, our team will work directly with the contractor to gather additional details to support the work that was completed.  If deviations still exist after additional information is provided, our team's job is to work with the contractor further to identify what the standards could allow and don't allow to reach an agreeable invoice.

     The Technical Review Specialist position is the third tier within the unit.  Team members that advance to this tier focus on handling fire and contents claims in addition to mold and larger water losses. Team members within this position will also largely be responsible for handling the commercial claims assigned to the team.  ​


    Director of Network Operations

    Any location in the US

    Together, MADSKY and Code Blue are transforming the insurance claims and home restoration world by delivering a differentiated and seamless value proposition that benefits insurance carriers, contractors, agents and homeowners. Our purpose is to deliver unparalleled results in a caring and compassionate manner that helps eliminate the friction and anxiety that belabors homeowners dealing with damage to their most valued asset.

     Backed by Acquiline Partners, MADSKY and Code Blue merged in October 2020 and are in the early stages of implementing a growth strategy and building for scale.  As we execute on the significant growth opportunities in front of our business, we offer a fun, independent environment where personal and professional growth intersect.  We want to be more than a service provider – we want to be a place where people build fulfilling daily lives delivering great service in a caring, team-oriented culture. 

    The Network Department Leader is ​responsible for day to day leadership of the Code Blue Contractor department and take responsibility for the performance of a national contractor network of 3,000 + vendors.
    Oversee a team of 5 staff and ensure the company's strategy for enhancing the network's size, depth, and performance is executed each month.
    Responsible for directing, monitoring and reporting on the department's progress and weekly and monthly performance on its KPIs. ​​

    General Duties & Responsibilities:

    ​• Recruit, monitor and manage one of the largest national independent contractor networks in the United States with over 3,000 participants.
    • Implement targeted performance management programs to ensure adherence to program guidelines and performance goals.
    • Manage network performance in daily and catastrophe environments with disciplined and effective plans for achieving high levels of performance in both.
    • Continually monitor Network coverage capacity vs client needs and execute recruiting, training and onboarding plans to enhance the network as the company grows.
    • Ensure network adherence to industry standards and requirements such as insurance policies, workmanship, licenses and customer service.
    • Build, lead and mentor a performance-driven team of territory managers​ 

    • Successfully leverage data and technology to identify and make the most of opportunities to support business strategies and improve results
    • Deploy continuous improvement into all core processes and work with dependent departments and stakeholders to optimize the unit's core processes.  
    • Assist all departments in a courteous and professional manner to reach business goals and objectives
    • Negotiate and resolve challenging disagreements in an insurance claim dispute as needed. 

    Educational Requirements:

    • Bachelor's degree
    • Two to five years' experience in industry is preferred
    • Track record of success in driving and motivating a team to specific operational and financial goals
    • Proficiency with MS Excel, Word are required

    General Knowledge, Skills & Abilities:
    • ​Excellent written and verbal communication skills are essential
    • Excellent organizational and leadership skills
    • Excellent interpersonal and coaching skills
    • Ability to work independently and hit deadlines without oversight
    • Must be able to manage multiple deliverables to a broad range of stakeholders in a deadline driven environment
    • Strong critical thinking and negotiation skills​


     The salary range will be $100,000 - $130,000.  plus benefits


    Human Resources Business Partner

    Springfield, OH

    ​We are seeking an experienced human resources business partner to join our growing organization. In this position, you will primarily act as a consultant for company management on all issues related to human resources. You should be a proactive communicator and change agent, someone who can successfully balance employee needs with business objectives to create integrated solutions.

    Essential Functions

    • Builds strong relationships with senior leaders and provides thought partnership on how HR can help deliver the business plan.
    • Participates in the development and implementation of talent development plans and programs, in partnership with business leaders by analyzing and interpreting business and talent needs.
    • Develop & implement HR processes that drive simplification & efficiency.
    • Develop and nurture partnerships through human resources to bridge the divide between management and employees.
    • Create & revise HR policies in accordance with organizational goals, industry trends and labor laws or regulations.
    • Participates in evaluation and monitoring of training programs to ensure training objectives are met.
    • Identify training needs and create a professional development curriculum.
    • Responsible for developing & executing standard onboarding & offboarding processes.
    • Partners with leadership and uses data to identify skill and capability gaps, key talent, retention risks, and engagement opportunities.
    • Monitor, audit, and investigate HR related matters and regulations including, but not limited to sexual harassment, discrimination, ADA, FMLA, Wage and Hour, EEOC, DOL.
    • Participate in the candidate screening/interviewing process to ensure new hires align with upper management's goals.
    • Find ways to build morale, improve workplace relationships, and boost productivity and retention.
    • Mediate and resolve employee relations issues; conduct thorough and objective investigations when necessary.

     
     
    Requirements & Qualifications

    • Bachelor's degree in Human Resources, Business Management, or related field
    • 5 to 7 years of experience in human resources
    • PHR or SHRM-CP Certification
    • In-depth knowledge of HR functions, employment law and regulatory compliance
    • Training & development experience is a must.  Building & facilitating leadership trainings, onboarding trainings, etc.  Experience working with an LMS – assigning & tracking trainings; and building training profiles for specific jobs
    • Excellent communication & interpersonal skills
    • Proficient in Microsoft Office
    • Prior experience in a merger & acquisition environment or start-up environment is a must
    • Prior experience supporting multiple locations is preferred​


    Finance Analyst - Metrics and Reporting Design

    Springfield, OH

    Design and implement reporting solutions in support of a claims operation with 300 staff. Help IT team pursue a reporting roadmap to implement a new data warehouse design. Create reporting dashboards, custom reporting, and ad hoc reporting to support rapid growth and scalability of a fast growing $100+ million business. Assist in providing clients, leadership, and sales with detailed metrics and performance data that will drive critical decision making and performance management.

    This position is a technical position where we are looking for a blend of strong programming competency combined with business acumen that will be critical to building a new capability for reporting across multiple business entities. Significant opportunity for advancement, leadership opportunities, and executive level engagement. Tell us about your successful track record of using reporting implementations to help an organization drive operational and financial results. We can consider a part remote option for some candidates.

    General Duties and Responsibilities:

    Bridge reporting needs between Operations, IT, Finance

    Assess data needs and help design reporting solutions including data visualization tools either within current reporting tools, or research and recommend new third party software reporting solutions.

    Be part of a team moving the business aggressively to a metric and data driven performance management capability across multiple business lines.

    Program reporting dashboards and templates to allow self service by non-technical staff

    Analyze and provide insights into operational improvement opportunities based on data insights

    Work with IT team to design data feeds from various internal systems including Payroll system data, Insurance claims data, Financial systems data.

    Assist operations staff, supervisors and managers with creating new and improved reporting solutions which will make managing the operation easier and more efficient.

    Provide monthly, weekly, quarterly, and yearly reporting to clients and internal stake holders, including executive, operation's leaders.

    Develop trending reports when needed and provided recommendation on action plans to leadership across the company.  Prepare for business reviews and identify action items within each account.  

    Perform other duties as assigned

    Requirements

    • Education:  Bachelors degree or masters in business or sciences
    • Strong programming and reporting background in a business setting
    • Proficiency with Microsoft office (word, excel, Outlook)
    • Expert user of MS excel
    • Ability to query data using SQL
    • Previous experience with data warehouse projects
    • Prior experience using or implementing data visualization tools such as Tableau, PowerBI,
    • Experience implementing reporting databases and overlay tools
    • Systems in use include: Microsoft Dynamics (Financial), ADP (payroll), Paycom (Payroll), Netsuite (Financial), Salesforce (sales and workflow management)
    • Programming languages include C#​



    Managed Repair Training Manager

    Hudson, OH

    We are looking to employ a seasoned training manager with experience in the insurance industry to support the growth and development of our Direct Repair Network team.  A training manager is expected to be a strategic thinker with fantastic organizational and time management skills. You will have excellent research skills with the ability to multitask and adapt in a fast-paced environment.  To ensure success, training managers should understand the business operation and decision-making processes with a keen interest in producing targeted and tangible results by creating an effective and efficient workforce. Top candidates will be innovative, strong decision-makers and outstanding facilitators of learning and change.

    Essential Functions

    • Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers.
    • Develop individualized and group training programs that address specific business needs.
    • Develop training manuals that target tangible results.
    • Implement effective and purposeful training methods.
    • Effectively manage the training budget.
    • Evaluate organizational performance to ensure that training is meeting business needs and improving performance.
    • Assess employees' skills, performance, and productivity to identify areas of improvement.
    • Drive brand values and philosophy through all training and development activities.
    • Effectively communicate with team members, trainers, and management.
    • Create a curriculum to facilitate strategic training based on the organization's goals.
    • Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.
    • Manage the technologies and technical personnel required to develop, manage, and deliver training.
    • Keep abreast of training trends, developments, and best practices.

     
    Requirements & Qualifications

    • Bachelor's degree in Training & Development, Communications, or related field
    • Minimum 5 years' experience working in the insurance claims processing industry.
    • Proven track record in developing and executing successful training programs.
    • Critical thinker with innovative problem-solving skills.
    • Highly computer literate with proficiency in MS Office and related business and communication tools.
    • Familiar with traditional and modern training processes.
    • Excellent organizational and time management skills.
    • Strategic and creative mindset.
    • Meticulous attention to detail.
    • Excellent analytical, organizational, and professional interpersonal and communication skills.
    • Evidence of well-developed interpersonal and relationship building skills.
    • Experience managing people or working through others.

    Core Competencies

    • Communication: Ability to communicate new and old concepts to adult learners and relay those concepts in a way that is engaging and helpful.
    • Organization & Time Management: Manages time effectively so that the right time is allocated to the right activity.  Effective assigns specific time slots to activities as per their importance.  Makes the best use of their time. 
    • Adaptability: Constantly find new and engaging ways to relay the same concepts and aren't afraid to adopt new learning strategies or materials so that they're accessible and engaging.
    • Relationship Building: Develops internal and external professional, trusting relationships.  Purposefully develops networks to build value through collaboration.​


    Technical Review Support Rep

    Remote/ United States

    Job Summary    

    As a member of our Technical Review team, you will provide critical support to file handlers, contractors, and adjusters in our claims handling process.  The role of the Technical Review Support Rep is designed to allow team members to quickly make an impact within the rapidly growing department while also gradually gaining new skills and knowledge to allow them to progress within the department or the company as a whole. 
    The primary function of the Technical Review team is to conduct in-depth audits of claims to ensure they were handled properly.  The Support Rep's role is to assist all stakeholders in the process to facilitate the quickest cycle times possible while also delivering world class customer service every step of the way.  It is our team's goal to be recognized as being best-in-class within the audit and review space; our Support Reps play instrumental roles in helping us achieve this designation. ​

    General Duties and Responsibilities

    • Serve as the initial point of contact for adjusters during the new claim submission process
    • Review received assignments to identify and request any missing documentation from adjusters or contractors
    • Provide introduction and initial overview of our process to contractors while requesting any additional documentation necessary to facilitate a quick claims process
    • Ensure that adjusters are kept in-the-loop on the status of all files every 3-5 days, depending on claim needs
    • Receive and accurately setup all new assignments in our claim management portal
    • Setup and manage insured-hired claims including handling follow-up for documentation until claim can be converted to a Technical Review
    • Create received estimates within the Xactimate estimating software to facilitate quicker file handling
    • Occasionally create sketches within Xactimate as requested by leadership to support accurate handling of large files
    • Discuss and coordinate with leadership and file handlers to ensure all claims are progressing quickly
    • Provide suggestions on process improvements or additional areas of impact identified to produce greater results
    • Conduct closed claim surveys of adjusters to solicit feedback of results; provide received feedback to management for potential process improvement or sales support
    • Accurately enter claim details and results into company systems for tracking and reporting purposes
    • Adhere to all company and department policies
       

      Educational Requirements

      A high school diploma/GED is required.  


      General Knowledge, Skills, and Abilities
    • Strong customer service skills to allow proper interaction with all stakeholders
    • Excellent verbal and written communication skills
    • Must be detail-oriented
    • Ability to work independently while seeking out support as needed
    • Must be able to thrive while working independently while also being a team player


    Accounts Payable Manager

    Eau Claire, WI

    Job Summary                         

    Responsible for the day-to-day operations of the Accounting A/P Team. Plans, directs, manages, and evaluates team performance to ensure accurate records regarding vendors and receiving a high level of service. 

     

    General Duties and Responsibilities​

    • Responsible for leading the accounts payable function in compliance with internal controls, policies and procedures.
    • Effectively identify, recommend, and implement scalable process optimization, resource efficiency, and automation opportunities.
    • Act as point of escalation for accounts payable to ensure timely remediation of issues.
    • Manage and develop team members to meet key metrics such as on-time and accurate invoice processing and to plan and execute improvement projects.
    • Oversee vendor onboarding and maintain the integrity of vendor files and documents, such as W-9's, to ensure compliant, complete, and accurate information.
    • Collaborate closely with Accounting Manager for an efficient close process and to produce accurate financial reporting.
    • Ensure timeliness of annual vendor 1099's and other tax-related filings.
    • Work closely with external auditors during audit by preparing requested information and addressing auditor inquiries related to A/P.
    • Develop staff by managing performance, setting goals, providing ongoing training, and maintaining strong employee relationships.
    • Participate in special projects, analysis as required by Accounting Manager.
    • Knowledge of insurance industry preferred.
    • Review and approval of accounts payable for coding accuracy.
    • Preparing and posting of monthly journal entries associated with accounts payable.
    • Performs other duties as required.

       

      Educational Requirements
    • High School Diploma
    • Bachelor's degree in Accounting or related experience

       

      General Knowledge, Skills & Experience
    • Strong computer skills with experience in Excel pivot and look-up tables and knowledge of Word, Access, and Outlook.
    • Strong knowledge and experience with Great Plains and Management Reporter.
    • Ability to handle interruptions and follow through to resolutions in a timely fashion.
    • Type a minimum of 45 words per minute.
    • A minimum of 135 keystrokes per minute for 'Ten key'.
    • Demonstrated strong knowledge of Accounting principles.
    • Ability to problem-solve using analytical processes.
    • Ability to handle conflict and disagreement in a professional and courteous manner.
    • Excellent verbal, electronic, written communication, and customer service skills.
    • Ability to work with peers and all departments for the common goals of the organization.
    • Reliability in meeting work commitments.
    • Ability to diffuse volatile situations.
    • Ability to lead and manage teams effectively.

    Must be a 'Team Player'. 


    Contact Us

    Corporate Center
    14 E. Main Street, 4th Floor
    Springfield, Ohio 45502

    CLICK HERE To Contact Us