Be Part of the Solution!

At CodeBlue we recognize and reward achievement, while encouraging personal and professional development. Our strength comes from the diversity of the people we employ and the opportunities we offer to them.

Benefits Package

  • Healthcare: We offer comprehensive healthcare plan coverage. A portion of your medical premium is employer-paid.
  • Dental: Our dental plan partner has an extensive network of qualified providers for your preventive, basic, major, and orthodontia dental services. A portion of your dental premium is employer-paid.
  • Vision: We offer eye care coverage which includes benefits for prescription glasses and contact lenses.
  • Life: Company-paid basic life benefits of 1x salary to a maximum of $200,000 are provided. Optional life and dependent life benefits available.
  • Disability: Long-term disability coverage is offered with an income replacement benefit of 60% of total monthly earnings to a maximum monthly benefit of $8000.
  • Flexible Spending Account (FSA): We offer an FSA account for our associates to set aside pretax dollars to offset the cost of health and dependent care expenses.
  • 401K: We offer an employer-sponsored retirement plan for all eligible associates. The company matches 25% of employee contributions up to $500 annually.
  • Vacation: We realize just how important time away from work can be to rest and recharge with your family and friends. As such, CodeBlue offers a robust vacation package to our associates.

Benefit eligibility is based on position.

Paid Training & Development

  • CodeBlue offers paid, in-house, new hire orientation, training, and on-going training assistance for all associates.
  • You may be cross-trained in multiple areas to allow for a more diversified work environment.
  • Professional, knowledgeable, and courteous trainers are available to assist you as needed or as requested.

Incentive Plans & Drawings

We strive to offer rich and competitive incentive plans to reward your exceptional performance. A variety of plans exist for hourly and salaried associates with earning potentials in excess of $4,000 annually. We also have multiple drawings and giveaways tied to exceptional attendance and performance metrics, including meals and beverages, movie tickets, and apparel.

Dynamic Referral Rewards Program

Associates are encouraged to refer friends and family for employment, when positions are available. The referring associate is eligible to receive more tickets, apparel, and cash, subject to certain guidelines.

Associate Recognition, Appreciation, & Advancement Opportunities

We host frequent company-sponsored events to promote an atmosphere of teamwork and celebration of organization achievements including associate appreciation week, special recognition events and annual holiday celebrations and potlucks. We have secured several discounts from local merchants and retailers for the benefit of our associates.

Job Openings

What if you could join a company with so many opportunities that you have a 93% chance of being promoted within one year? If joining an innovative company and having a career helping others is a path you want to follow, upload your resume today!

First Notice of Loss Representative

Springfield, OH

  Does the concept of innovation and being part of a nationally-recognized and thriving company with the ambition to change the industry get you excited? If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, then Code Blue revolution is the place for you.

  Code Blue, LLC, an independent third party administrator for the property and casualty insurance industry, is revolutionizing the claims management process through Speed, Science and Service.

 

Shifts: 

 Thurs - Mon  2:30pm - 11​:00pm

Essential Functions:

  • Applies and follows all customer service, restoration claim, and Company policies and procedures, including script adherence.
  • Review loss and coverage information and determine if the policy provides coverage for the type of loss.
  • Provides prompt and efficient contact with the policy holder and dispatch a certified contractor to the premises for arrival within 2 hours of loss receipt.
  • Confirms damages, DOL and other conditions and circumstances of the loss with the insured.
  • Interprets, analyzes and assists with customer inquiries which may vary in nature.
  • Provides prompt and efficient responses and resolutions to each inquiry in a courteous and professional manner, regardless of how the inquiry is received (e.g.: in-bound call, claim alert, email, fax, or electronic data interchange).
  • Provides product technical information required to respond to customer inquiries by phone, mail, and/or email.
  • Enters data and other relevant information into client claims database or other business applications, as required completely and accurately.
  • Understands and ensures that quality standards are met.
  • Assists all departments in a courteous and professional manner to reach business goals and objectives.
  • Participates in individual and team trainings and meetings to ensure accurate information is relayed to customers/clients and individual performance is maximized.
  • Performs follow-up in accordance with documented and/or stated guidelines.
  • Works with and maintains professional relationships with Insurance Clients, Insureds, co-workers, and contractor personnel to ensure callers are receiving proper service.
  • Adheres to assigned work schedule.
  • Exhibits a professional image and behavior.
  • Is available to work flexible hours, including nights, weekends, and overtime when required.
  • Meets or exceeds benchmarked metrics (metrics are subject to change as our business needs/model changes) designed to measure productivity and/or quality.
  • Performs follow-up customer satisfaction surveys and courtesy call(s) to Insured following claim closure.
  • Provides prompt and efficient routing of calls (i.e. scope, transfer of a call, daily readings, invoice questions, demo authorization, carrier escalation, adjuster questions)
  • Performs other duties as assigned.

Qualifications:

• Keyboard a minimum of 35 words per minute, preferred 65 words per minute.
• Internet savvy and functional knowledge of Windows XP, Excel, Word, and other Microsoft Office programs.      
• Able to handle conflict in a professional and courteous manner.
• Communicate concise information verbally and electronically.
• Write and document information that is clear and easy to understand.
• Work with peers and supervisory staff for the common goals of the organization.
• Reliable in meeting work commitments.
• Diffuse volatile situations in the best interest of the company.
• Ability to build and audit estimates as well as invoices.
• Strong negotiation and customer services skills.
• Able to be flexible and adapt to most any situation.

Claims Representative

Springfield, OH

Does the concept of innovation and being part of a nationally-recognized and thriving company with the ambition to change the industry get you excited? If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, Code Blue is the place for you.

Code Blue LLC, an independent third party administrator for the property and casualty insurance industry, is revolutionizing the claims management process through Speed, Science and Service. Because we are an innovator in the industry, our water mitigation team members must possess a certain level of specialized knowledge, but don’t worry, Code Blue has an exceptional group of talented professionals providing all the necessary training.

 

Position Description:

  • Work with assigned contractors and manage between 15 and 30 property damage claims at any given time.
  • Analyze inquiries and serve as an advocate for the policyholder/homeowner.
  • Review loss and coverage information and determine if the policy provides coverage for the type of loss.
  • Actively manages claims to mitigate damage for insurance carriers and expedite closure of claims. This includes daily contact while contractor is onsite to minimize reconstruction and drying cycle times.
  • Provides prompt and efficient responses and resolutions to each inquiry in a courteous and professional manner.
  • Applies and follows all customer service, restoration claim, and Company policies and procedures, including script adherence.
  • Review loss and coverage information and determine if the policy provides coverage for the type of loss.

Requirements:

  • High school diploma or equivalent.
  • Keyboard a minimum of 35 words per minute, preferred 55 words per minute
  • Internet savvy and functional knowledge of Windows XP, Excel, Word, and other Microsoft Office programs.
  • Able to handle conflict in a professional and courteous manner.
  • Minimum of 3 years experience with Customer Service
  • Excellent communication skills
  • The ability to exercise discretion, independent judgment, and manage time wisely
  • Insurance industry background is a plus.

Benefits

  • Incentive pay plan
  • Medical, dental, vision and life insurance
  • 401K plan
  • Opportunity for advancement
  • Managed Repair Specialist

    Hudson, Eau Claire & Springfield

    A Managed Repairs Specialist is responsible for the daily implementation of file management, exemplary customer services, and both strong written and verbal communication to ensure that all clientele receive the highest level of customer service.

    Make outbound calls and answer inbound calls fielding questions pertinent to an existing claim, and determine the appropriate course of action while maintaining phone etiquette, dedication to customer service, and strong problem-solving abilities​.

    Enter data and other relevant information proficiently and accurately into client claims database or other business applications, as required





    Client Services Coordinator

    Eau Claire, WI & Springfield, OH

    This position is the primary clients contact within the Command Center with accountability to ensure that each assigned account achieve their unique objectives, as well as the organizations business objectives. Provides direction to claim management for responses to issues and claim complaints.  Decides when to elevate complaints or concerns to a client level vs. a claim issue. This person is responsible for training and guidance of water mitigation and contents claim staff for the proper dispute resolution, is an expert resource.  Is the liaison between the Sales and Operations team for; New Account Set Up, Carrier Escalation Resolution, Management of Claim Review, and overall client profitability.  Attending and assisting in sales presentations as requested. Works collaboratively with internal and external contacts within and outside organization to achieve tangible results for all aspects of issue resolution. Through the strength of acknowledged judgment and expertise, is able to influence client’s perspectives, views, and decision-making regarding program level issues and conflict resolution. Specializes in developing and nurturing productive client relationships.​


    Accounting Administrator

    Eau Claire, WI
     
    Position Summary:
    To manage the day-to-day activities and financial analysis related to accounts receivable processing for   assigned accounts in order to minimize the impact to the business. The Accounting Administrator is a  support  position within Code Blue.  This hourly (non-exempt) position is not considered nor is it  recognized as a management position.
     
    General Duties and Responsibilities
    • Monitor the aging of assigned Accounts Receivable accounts to ensure impacts to the organization are minimized
    • Identify and troubleshoot potential billing challenges in order to assist in the timely and accurate collection of outstanding receivables
    • Document payment cycles, billing cycles, error report procedures, account activities, and results in order to assist with future account management needs
    • Complete After-Hours billing on a monthly basis
    • Interpret, analyze, and assist with customer inquiries which may vary in nature
    • Work with assigned customer base, National Account Coordinators (NACs), National Sales Directors (NSDs), Accounting, senior management, and shops as appropriate to resolve unpaid invoices while maintaining a positive business relationship
    • Note irregularities on invoices and forward to Accounts Receivable Lead, NACs, and/or NSDs for review
    • Request Accounts Receivable and Accounts Payable adjustments with proper documentation and approvals
    • Review and issue letters to Insured and/or contact Insured via phone when necessary to make collections or resolve questions
    • Research payments of unapplied cash which may need to be applied to Accounts Receivable and work to resolve the said issue with designated peer in Waco Accounting Department
    • Provide prompt and efficient responses, reports, and resolutions to each inquiry in a courteous and professional manner
    • Enter data and other relevant information into call center, client claims database, or other call center applications completely and accurately
    • Ensure quality standards are met
    • Suggest Accounts Receivable process improvements, when applicable
    • Assist all departments in a courteous and professional manner to reach business goals and objectives
    • Participate in individual and team trainings and meetings; to ensure accurate information is relayed to customers, and individual performance is maximized
    • Be available to work flexible hours, including nights, weekends, and overtime when required
    • Apply and follow all customer service and call center policies and procedures
    • Perform other duties as assigned
     
    Education:
    Associates degree in Accounting.
    Prefer one to two years experience in accounts receivable/payable.
     
    General Knowledge and Skills:
    • Strong computer skills, including excellent Excel knowledge and familiarity with Word and Access
    • Ability to handle interruptions and follow through to resolution in a timely fashion
    • Keyboard a minimum of 35 words per minute, preferred 65 words per minute
    • Demonstrates knowledge of accounting principles
    • Knowledge of insurance industry preferred
    • Ability to problem-solve using analytical processes
    • Ability to perform and interpret basic and complex computer commands
    • Ability to handle conflict in a professional and courteous manner
    • Excellent verbal, electronic, and written communication and customer service skills
    • Work with peers and all departments for the common goals of the organization
    • Reliable in meeting work commitments
    • Regular adherence to the Attendance Policy
    • Ability to diffuse volatile situations
    • Must be a team player
    • Must be flexible and adapt to most any situation

    Managed Repair Analyst

    variable

    ​To provide excellent customer service and file auditing services to ensure contractor procedures and invoices are in accordance with insurance carrier estimating guidelines.

    Essential Functions:
    • Efficiently conducts reviews of reconstruction estimates against insurance carrier guidelines to ensure quality product is provided back to the carrier.  
    • Evaluates extent of reconstruction needed and discusses the reconstruction process with the contractor.. 
    • Verifies status of claim with Insurance Carrier (e.g. within coverage limits). 
    • Works in a partnership with assigned contractor, discussing job scope with estimator/project manager and updates claim with appropriate notes. Audits the invoice for appropriate scope and negotiates price as necessary. 
    • Communicates with client to recommend reserve amount based on exposure.
    • Interprets, analyzes and assists with customer inquiries which may vary in nature. ​



    Contact Us

    Corporate Center
    14 E. Main Street, 4th Floor
    Springfield, Ohio 45502

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