Press Releases

CODEBLUE ELITE CELEBRATES ONE YEAR ANNIVERSARY

May 19, 2015

SPRINGFIELD, Ohio (May 19, 2015) – CodeBlue, the leading innovator in the water mitigation industry, is celebrating the first anniversary of its contractor network, CodeBlue Elite. The network is made up of CodeBlue’s premium contractors that serve policyholders who call CodeBlue to report water mitigation claims.
 
“We are extremely proud of our elite network and what we have accomplished in our first year,” Vice President of Education Ed Jones said. “We have put a lot of time and effort into our contractors to make them the best in the industry.”
 
CodeBlue launched an exclusive network of contractors to reinforce customer service and build efficiency to reducing claim cycle time. The biggest advancement in the program came with the implementation of FaceTime and the use of iPads and iPhones to make the claims process more efficient for both the contractor and personnel from CodeBlue.
 
“We have really strived to improve our technology and communication with contractors, as well as the process.” Jones continued, “We recently introduced our SWOT review program and are about to launch our mobile application,both of which will continue to improve and inspire our contractor network.”
 
CodeBlue remains focused on customer service, not only with the policyholder and the carriers that insure them, but with its contractors as well. To CodeBlue, it is imperative that their contractors are treated as partners because a water mitigation claim cannot be handled without them. It truly is a team effort.

About CodeBlue | MadSky
CodeBlue | MadSky together offer a unique and innovative set of whole-home claims management and restoration solutions. By unifying all parties in the claims and restoration process, the firm delivers a new standard of customer service that helps homeowners get back to what matters in their lives faster than ever. The firm pioneered its First Notice and Response ("FNAR") service and built out the fastest, most-accurate claims and restoration process leveraging expert involvement and active claims management. MADSKY and CodeBlue merged in October 2020 led by Aquiline Capital Partners.

Aquiline Capital Partners
Aquiline Capital Partners, founded in 2005, is a private investment firm based in New York and London investing in businesses across the financial services sector in financial technology, insurance, investment management, business services, credit and healthcare. The firm has $5.3 billion in assets under management as of December 31, 2019. For more information about Aquiline, its investment professionals, and its portfolio companies, please visit: www.aquiline.com.

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