Be Part of the Solution!

At CodeBlue we recognize and reward achievement, while encouraging personal and professional development. Our strength comes from the diversity of the people we employ and the opportunities we offer to them.

Benefits Package

  • Healthcare: We offer comprehensive healthcare plan coverage. A portion of your medical premium is employer-paid.
  • Dental: Our dental plan partner has an extensive network of qualified providers for your preventive, basic, major, and orthodontia dental services. A portion of your dental premium is employer-paid.
  • Vision: We offer eye care coverage which includes benefits for prescription glasses and contact lenses.
  • Life: Company-paid basic life benefits of 1x salary to a maximum of $200,000 are provided. Optional life and dependent life benefits available.
  • Disability: Long-term disability coverage is offered with an income replacement benefit of 60% of total monthly earnings to a maximum monthly benefit of $8000.
  • Flexible Spending Account (FSA): We offer an FSA account for our associates to set aside pretax dollars to offset the cost of health and dependent care expenses.
  • 401K: We offer an employer-sponsored retirement plan for all eligible associates. The company matches 25% of employee contributions up to $500 annually.
  • Vacation: We realize just how important time away from work can be to rest and recharge with your family and friends. As such, CodeBlue offers a robust vacation package to our associates.

Benefit eligibility is based on position.

Paid Training & Development

  • CodeBlue offers paid, in-house, new hire orientation, training, and on-going training assistance for all associates.
  • You may be cross-trained in multiple areas to allow for a more diversified work environment.
  • Professional, knowledgeable, and courteous trainers are available to assist you as needed or as requested.

Incentive Plans & Drawings

We strive to offer rich and competitive incentive plans to reward your exceptional performance. A variety of plans exist for hourly and salaried associates with earning potentials in excess of $4,000 annually. We also have multiple drawings and giveaways tied to exceptional attendance and performance metrics, including meals and beverages, movie tickets, and apparel.

Dynamic Referral Rewards Program

Associates are encouraged to refer friends and family for employment, when positions are available. The referring associate is eligible to receive more tickets, apparel, and cash, subject to certain guidelines.

Associate Recognition, Appreciation, & Advancement Opportunities

We host frequent company-sponsored events to promote an atmosphere of teamwork and celebration of organization achievements including associate appreciation week, special recognition events and annual holiday celebrations and potlucks. We have secured several discounts from local merchants and retailers for the benefit of our associates.

Job Openings

What if you could join a company with so many opportunities that you have a 93% chance of being promoted within one year? If joining an innovative company and having a career helping others is a path you want to follow, upload your resume today!

First Notice of Loss Representative

Springfield, OH

  Does the concept of innovation and being part of a nationally-recognized and thriving company with the ambition to change the industry get you excited? If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, then Code Blue revolution is the place for you.

  Code Blue, LLC, an independent third party administrator for the property and casualty insurance industry, is revolutionizing the claims management process through Speed, Science and Service.

 

Shifts: 

 Thurs - Mon  2:30pm - 11​:00pm

Essential Functions:

  • Applies and follows all customer service, restoration claim, and Company policies and procedures, including script adherence.
  • Review loss and coverage information and determine if the policy provides coverage for the type of loss.
  • Provides prompt and efficient contact with the policy holder and dispatch a certified contractor to the premises for arrival within 2 hours of loss receipt.
  • Confirms damages, DOL and other conditions and circumstances of the loss with the insured.
  • Interprets, analyzes and assists with customer inquiries which may vary in nature.
  • Provides prompt and efficient responses and resolutions to each inquiry in a courteous and professional manner, regardless of how the inquiry is received (e.g.: in-bound call, claim alert, email, fax, or electronic data interchange).
  • Provides product technical information required to respond to customer inquiries by phone, mail, and/or email.
  • Enters data and other relevant information into client claims database or other business applications, as required completely and accurately.
  • Understands and ensures that quality standards are met.
  • Assists all departments in a courteous and professional manner to reach business goals and objectives.
  • Participates in individual and team trainings and meetings to ensure accurate information is relayed to customers/clients and individual performance is maximized.
  • Performs follow-up in accordance with documented and/or stated guidelines.
  • Works with and maintains professional relationships with Insurance Clients, Insureds, co-workers, and contractor personnel to ensure callers are receiving proper service.
  • Adheres to assigned work schedule.
  • Exhibits a professional image and behavior.
  • Is available to work flexible hours, including nights, weekends, and overtime when required.
  • Meets or exceeds benchmarked metrics (metrics are subject to change as our business needs/model changes) designed to measure productivity and/or quality.
  • Performs follow-up customer satisfaction surveys and courtesy call(s) to Insured following claim closure.
  • Provides prompt and efficient routing of calls (i.e. scope, transfer of a call, daily readings, invoice questions, demo authorization, carrier escalation, adjuster questions)
  • Performs other duties as assigned.

Qualifications:

• Keyboard a minimum of 35 words per minute, preferred 65 words per minute.
• Internet savvy and functional knowledge of Windows XP, Excel, Word, and other Microsoft Office programs.      
• Able to handle conflict in a professional and courteous manner.
• Communicate concise information verbally and electronically.
• Write and document information that is clear and easy to understand.
• Work with peers and supervisory staff for the common goals of the organization.
• Reliable in meeting work commitments.
• Diffuse volatile situations in the best interest of the company.
• Ability to build and audit estimates as well as invoices.
• Strong negotiation and customer services skills.
• Able to be flexible and adapt to most any situation.

Claims Representative

Springfield, OH

Does the concept of innovation and being part of a nationally-recognized and thriving company with the ambition to change the industry get you excited? If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, Code Blue is the place for you.

Code Blue LLC, an independent third party administrator for the property and casualty insurance industry, is revolutionizing the claims management process through Speed, Science and Service. Because we are an innovator in the industry, our water mitigation team members must possess a certain level of specialized knowledge, but don’t worry, Code Blue has an exceptional group of talented professionals providing all the necessary training.

 

Position Description:

  • Work with assigned contractors and manage between 15 and 30 property damage claims at any given time.
  • Analyze inquiries and serve as an advocate for the policyholder/homeowner.
  • Review loss and coverage information and determine if the policy provides coverage for the type of loss.
  • Actively manages claims to mitigate damage for insurance carriers and expedite closure of claims. This includes daily contact while contractor is onsite to minimize reconstruction and drying cycle times.
  • Provides prompt and efficient responses and resolutions to each inquiry in a courteous and professional manner.
  • Applies and follows all customer service, restoration claim, and Company policies and procedures, including script adherence.
  • Review loss and coverage information and determine if the policy provides coverage for the type of loss.

Requirements:

  • High school diploma or equivalent.
  • Keyboard a minimum of 35 words per minute, preferred 55 words per minute
  • Internet savvy and functional knowledge of Windows XP, Excel, Word, and other Microsoft Office programs.
  • Able to handle conflict in a professional and courteous manner.
  • Minimum of 3 years experience with Customer Service
  • Excellent communication skills
  • The ability to exercise discretion, independent judgment, and manage time wisely
  • Insurance industry background is a plus.

Benefits

  • Incentive pay plan
  • Medical, dental, vision and life insurance
  • 401K plan
  • Opportunity for advancement

Accounting Administrator

Eau Claire, WI

 
Position Summary:
To manage the day-to-day activities and financial analysis related to accounts receivable processing for   assigned accounts in order to minimize the impact to the business. The Accounting Administrator is a  support  position within Code Blue.  This hourly (non-exempt) position is not considered nor is it  recognized as a management position.
 
General Duties and Responsibilities
• Monitor the aging of assigned Accounts Receivable accounts to ensure impacts to the organization are minimized
• Identify and troubleshoot potential billing challenges in order to assist in the timely and accurate collection of outstanding receivables
• Document payment cycles, billing cycles, error report procedures, account activities, and results in order to assist with future account management needs
• Complete After-Hours billing on a monthly basis
• Interpret, analyze, and assist with customer inquiries which may vary in nature
• Work with assigned customer base, National Account Coordinators (NACs), National Sales Directors (NSDs), Accounting, senior management, and shops as appropriate to resolve unpaid invoices while maintaining a positive business relationship
• Note irregularities on invoices and forward to Accounts Receivable Lead, NACs, and/or NSDs for review
• Request Accounts Receivable and Accounts Payable adjustments with proper documentation and approvals
• Review and issue letters to Insured and/or contact Insured via phone when necessary to make collections or resolve questions
• Research payments of unapplied cash which may need to be applied to Accounts Receivable and work to resolve the said issue with designated peer in Waco Accounting Department
• Provide prompt and efficient responses, reports, and resolutions to each inquiry in a courteous and professional manner
• Enter data and other relevant information into call center, client claims database, or other call center applications completely and accurately
• Ensure quality standards are met
• Suggest Accounts Receivable process improvements, when applicable
• Assist all departments in a courteous and professional manner to reach business goals and objectives
• Participate in individual and team trainings and meetings; to ensure accurate information is relayed to customers, and individual performance is maximized
• Be available to work flexible hours, including nights, weekends, and overtime when required
• Apply and follow all customer service and call center policies and procedures
• Perform other duties as assigned
 
Education:
Associates degree in Accounting.
Prefer one to two years experience in accounts receivable/payable.
 
General Knowledge and Skills:
• Strong computer skills, including excellent Excel knowledge and familiarity with Word and Access
• Ability to handle interruptions and follow through to resolution in a timely fashion
• Keyboard a minimum of 35 words per minute, preferred 65 words per minute
• Demonstrates knowledge of accounting principles
• Knowledge of insurance industry preferred
• Ability to problem-solve using analytical processes
• Ability to perform and interpret basic and complex computer commands
• Ability to handle conflict in a professional and courteous manner
• Excellent verbal, electronic, and written communication and customer service skills
• Work with peers and all departments for the common goals of the organization
• Reliable in meeting work commitments
• Regular adherence to the Attendance Policy
• Ability to diffuse volatile situations
• Must be a team player
• Must be flexible and adapt to most any situation

Technical Review Representative

Remote

​As a member of our Technical Review team, it will be our goal to help develop you into an expert within the property claims industry. You'll go through rigorous certification courses and a variety of training modules aimed to help you become an expert in the fields of water mitigation and property restoration. Whether you're new to the industry or a seasoned vet, we'll help you acquire the skills and knowledge to turn this position into a rewarding, challenging, and fulfilling career. 

Upon completing training, our team's primary responsibility is reviewing invoices of work completed by contractors to ensure all work that was completed was done according to industry standards. If any deviations are identified, our team will work directly with the contractor to gather additional details to support the work that was completed.  If deviations still exist after additional information is provided, our team's job is to work with the contractor further to identify what the standards could allow and don't allow to reach an agreeable invoice. 


Accounts Payable Manager

Eau Claire, WI

Job Summary                         

Responsible for the day-to-day operations of the Accounting A/P Team. Plans, directs, manages, and evaluates team performance to ensure accurate records regarding vendors and receiving a high level of service. 

 

General Duties and Responsibilities​

  • Responsible for leading the accounts payable function in compliance with internal controls, policies and procedures.
  • Effectively identify, recommend, and implement scalable process optimization, resource efficiency, and automation opportunities.
  • Act as point of escalation for accounts payable to ensure timely remediation of issues.
  • Manage and develop team members to meet key metrics such as on-time and accurate invoice processing and to plan and execute improvement projects.
  • Oversee vendor onboarding and maintain the integrity of vendor files and documents, such as W-9's, to ensure compliant, complete, and accurate information.
  • Collaborate closely with Accounting Manager for an efficient close process and to produce accurate financial reporting.
  • Ensure timeliness of annual vendor 1099's and other tax-related filings.
  • Work closely with external auditors during audit by preparing requested information and addressing auditor inquiries related to A/P.
  • Develop staff by managing performance, setting goals, providing ongoing training, and maintaining strong employee relationships.
  • Participate in special projects, analysis as required by Accounting Manager.
  • Knowledge of insurance industry preferred.
  • Review and approval of accounts payable for coding accuracy.
  • Preparing and posting of monthly journal entries associated with accounts payable.
  • Performs other duties as required.

     

    Educational Requirements
  • High School Diploma
  • Bachelor's degree in Accounting or related experience

     

    General Knowledge, Skills & Experience
  • Strong computer skills with experience in Excel pivot and look-up tables and knowledge of Word, Access, and Outlook.
  • Strong knowledge and experience with Great Plains and Management Reporter.
  • Ability to handle interruptions and follow through to resolutions in a timely fashion.
  • Type a minimum of 45 words per minute.
  • A minimum of 135 keystrokes per minute for 'Ten key'.
  • Demonstrated strong knowledge of Accounting principles.
  • Ability to problem-solve using analytical processes.
  • Ability to handle conflict and disagreement in a professional and courteous manner.
  • Excellent verbal, electronic, written communication, and customer service skills.
  • Ability to work with peers and all departments for the common goals of the organization.
  • Reliability in meeting work commitments.
  • Ability to diffuse volatile situations.
  • Ability to lead and manage teams effectively.

Must be a 'Team Player'. 


Contact Us

Corporate Center
14 E. Main Street, 4th Floor
Springfield, Ohio 45502

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