Be Part of the Solution!

At CodeBlue we recognize and reward achievement, while encouraging personal and professional development. Our strength comes from the diversity of the people we employ and the opportunities we offer to them.

Benefits Package

  • Healthcare: We offer comprehensive healthcare plan coverage. A portion of your medical premium is employer-paid.
  • Dental: Our dental plan partner has an extensive network of qualified providers for your preventive, basic, major, and orthodontia dental services. A portion of your dental premium is employer-paid.
  • Vision: We offer eye care coverage which includes benefits for prescription glasses and contact lenses.
  • Life: Company-paid basic life benefits of 1x salary to a maximum of $200,000 are provided. Optional life and dependent life benefits available.
  • Disability: Long-term disability coverage is offered with an income replacement benefit of 60% of total monthly earnings to a maximum monthly benefit of $8000.
  • Flexible Spending Account (FSA): We offer an FSA account for our associates to set aside pretax dollars to offset the cost of health and dependent care expenses.
  • 401K: We offer an employer-sponsored retirement plan for all eligible associates. The company matches 25% of employee contributions up to $500 annually.
  • Vacation: We realize just how important time away from work can be to rest and recharge with your family and friends. As such, CodeBlue offers a robust vacation package to our associates.

Benefit eligibility is based on position.

Paid Training & Development

  • CodeBlue offers paid, in-house, new hire orientation, training, and on-going training assistance for all associates.
  • You may be cross-trained in multiple areas to allow for a more diversified work environment.
  • Professional, knowledgeable, and courteous trainers are available to assist you as needed or as requested.

Incentive Plans & Drawings

We strive to offer rich and competitive incentive plans to reward your exceptional performance. A variety of plans exist for hourly and salaried associates with earning potentials in excess of $4,000 annually. We also have multiple drawings and giveaways tied to exceptional attendance and performance metrics, including meals and beverages, movie tickets, and apparel.

Dynamic Referral Rewards Program

Associates are encouraged to refer friends and family for employment, when positions are available. The referring associate is eligible to receive more tickets, apparel, and cash, subject to certain guidelines.

Associate Recognition, Appreciation, & Advancement Opportunities

We host frequent company-sponsored events to promote an atmosphere of teamwork and celebration of organization achievements including associate appreciation week, special recognition events and annual holiday celebrations and potlucks. We have secured several discounts from local merchants and retailers for the benefit of our associates.

Job Openings

What if you could join a company with so many opportunities that you have a 93% chance of being promoted within one year? If joining an innovative company and having a career helping others is a path you want to follow, upload your resume today!

Managed Repair Specialist

Hudson, OH

A Managed Repairs Specialist is responsible for the daily implementation of file management, exemplary customer services, and both strong written and verbal communication to ensure that all clientele receive the highest level of customer service.

Make outbound calls and answer inbound calls fielding questions pertinent to an existing claim, and determine the appropriate course of action while maintaining phone etiquette, dedication to customer service, and strong problem-solving abilities​.

Enter data and other relevant information proficiently and accurately into client claims database or other business applications, as required





FNOL Team Lead

Springfield, OH

​ Responsible for the day-to-day operations of one or more teams in the call center. Plans, directs, manages and evaluates team performance to ensure customers are receiving a high level of service. Ensure professional and courteous customer support services are delivered. Promote a productive and positive relationship with customers. Serve as an escalation point for resolving the most difficult customer issues. Coordinate customer service activities with other internal functions. Make decisions regarding personnel actions and activities.

• Oversee one or more teams of Customer Service Associates who handle customer service inquiries and problems via the phone and/or email
• Monitor operations to ensure adherence to service level standards and company/department policies  and procedures
• Ensure adequate phone coverage, including making decisions regarding scheduling changes
• Act as an escalation point for resolving the most difficult customer issues
• Evaluate the quality of Customer Service Associates’ calls from customers; provide feedback to reps on strengths and areas for improvement
• Occasionally may communicate with clients, vendors, and other departments to ensure quality service delivery and customer satisfaction
• Provide input for performance appraisals, disciplinary actions, promotions and salary changes
• Provide coaching and mentoring to contact center agents (Solutions Advisors) and Floor Coaches
• Approve and implement streamlining opportunities and process improvements
• Track and report contact center performance against objectives and goals (i.e. quality, call volume, customer satisfaction, etc.)
• May serve as a back up to more senior customer service management in their absence​

This is a 2nd shift position (2PM-11PM), in office position, one weekend day required. 

Technical Review Representative

Eau Claire, WI & Springfield, OH

​As a member of our Technical Review team, it will be our goal to help develop you into an expert within the property claims industry. You'll go through rigorous certification courses and a variety of training modules aimed to help you become an expert in the fields of water mitigation and property restoration. Whether you're new to the industry or a seasoned vet, we'll help you acquire the skills and knowledge to turn this position into a rewarding, challenging, and fulfilling career. 

Upon completing training, our team's primary responsibility is reviewing invoices of work completed by contractors to ensure all work that was completed was done according to industry standards. If any deviations are identified, our team will work directly with the contractor to gather additional details to support the work that was completed.  If deviations still exist after additional information is provided, our team's job is to work with the contractor further to identify what the standards could allow and don't allow to reach an agreeable invoice. 


Technical Review Specialist

Eau Claire, WI & Springfield, OH

​As a member of our Technical Review team, it will be our goal to help develop you into an expert within the property claims industry. You'll go through rigorous certification courses and a variety of training modules aimed to help you become an expert in the fields of water mitigation and property restoration. Whether you're new to the industry or a seasoned vet, we'll help you acquire the skills and knowledge to turn this position into a rewarding, challenging, and fulfilling career. 

 Upon completing training, our team's primary responsibility is reviewing invoices of work completed by contractors to ensure all work that was completed was done according to industry standards. If any deviations are identified, our team will work directly with the contractor to gather additional details to support the work that was completed.  If deviations still exist after additional information is provided, our team's job is to work with the contractor further to identify what the standards could allow and don't allow to reach an agreeable invoice.

 The Technical Review Specialist position is the third tier within the unit.  Team members that advance to this tier focus on handling fire and contents claims in addition to mold and larger water losses. Team members within this position will also largely be responsible for handling the commercial claims assigned to the team.  ​


Technical Review Support Rep

Remote/ United States

Job Summary    

As a member of our Technical Review team, you will provide critical support to file handlers, contractors, and adjusters in our claims handling process.  The role of the Technical Review Support Rep is designed to allow team members to quickly make an impact within the rapidly growing department while also gradually gaining new skills and knowledge to allow them to progress within the department or the company as a whole. 
The primary function of the Technical Review team is to conduct in-depth audits of claims to ensure they were handled properly.  The Support Rep's role is to assist all stakeholders in the process to facilitate the quickest cycle times possible while also delivering world class customer service every step of the way.  It is our team's goal to be recognized as being best-in-class within the audit and review space; our Support Reps play instrumental roles in helping us achieve this designation. ​

General Duties and Responsibilities

  • Serve as the initial point of contact for adjusters during the new claim submission process
  • Review received assignments to identify and request any missing documentation from adjusters or contractors
  • Provide introduction and initial overview of our process to contractors while requesting any additional documentation necessary to facilitate a quick claims process
  • Ensure that adjusters are kept in-the-loop on the status of all files every 3-5 days, depending on claim needs
  • Receive and accurately setup all new assignments in our claim management portal
  • Setup and manage insured-hired claims including handling follow-up for documentation until claim can be converted to a Technical Review
  • Create received estimates within the Xactimate estimating software to facilitate quicker file handling
  • Occasionally create sketches within Xactimate as requested by leadership to support accurate handling of large files
  • Discuss and coordinate with leadership and file handlers to ensure all claims are progressing quickly
  • Provide suggestions on process improvements or additional areas of impact identified to produce greater results
  • Conduct closed claim surveys of adjusters to solicit feedback of results; provide received feedback to management for potential process improvement or sales support
  • Accurately enter claim details and results into company systems for tracking and reporting purposes
  • Adhere to all company and department policies
     

    Educational Requirements

    A high school diploma/GED is required.  


    General Knowledge, Skills, and Abilities
  • Strong customer service skills to allow proper interaction with all stakeholders
  • Excellent verbal and written communication skills
  • Must be detail-oriented
  • Ability to work independently while seeking out support as needed
  • Must be able to thrive while working independently while also being a team player


Accounts Payable Manager

Eau Claire, WI

Job Summary                         

Responsible for the day-to-day operations of the Accounting A/P Team. Plans, directs, manages, and evaluates team performance to ensure accurate records regarding vendors and receiving a high level of service. 

 

General Duties and Responsibilities​

  • Responsible for leading the accounts payable function in compliance with internal controls, policies and procedures.
  • Effectively identify, recommend, and implement scalable process optimization, resource efficiency, and automation opportunities.
  • Act as point of escalation for accounts payable to ensure timely remediation of issues.
  • Manage and develop team members to meet key metrics such as on-time and accurate invoice processing and to plan and execute improvement projects.
  • Oversee vendor onboarding and maintain the integrity of vendor files and documents, such as W-9's, to ensure compliant, complete, and accurate information.
  • Collaborate closely with Accounting Manager for an efficient close process and to produce accurate financial reporting.
  • Ensure timeliness of annual vendor 1099's and other tax-related filings.
  • Work closely with external auditors during audit by preparing requested information and addressing auditor inquiries related to A/P.
  • Develop staff by managing performance, setting goals, providing ongoing training, and maintaining strong employee relationships.
  • Participate in special projects, analysis as required by Accounting Manager.
  • Knowledge of insurance industry preferred.
  • Review and approval of accounts payable for coding accuracy.
  • Preparing and posting of monthly journal entries associated with accounts payable.
  • Performs other duties as required.

     

    Educational Requirements
  • High School Diploma
  • Bachelor's degree in Accounting or related experience

     

    General Knowledge, Skills & Experience
  • Strong computer skills with experience in Excel pivot and look-up tables and knowledge of Word, Access, and Outlook.
  • Strong knowledge and experience with Great Plains and Management Reporter.
  • Ability to handle interruptions and follow through to resolutions in a timely fashion.
  • Type a minimum of 45 words per minute.
  • A minimum of 135 keystrokes per minute for 'Ten key'.
  • Demonstrated strong knowledge of Accounting principles.
  • Ability to problem-solve using analytical processes.
  • Ability to handle conflict and disagreement in a professional and courteous manner.
  • Excellent verbal, electronic, written communication, and customer service skills.
  • Ability to work with peers and all departments for the common goals of the organization.
  • Reliability in meeting work commitments.
  • Ability to diffuse volatile situations.
  • Ability to lead and manage teams effectively.

Must be a 'Team Player'. 


Managed Repair Invoice Analyst

Hudson, OH

The Invoice Analyst is responsible for all aspects of creating, reviewing, revising invoices; collaborating with reps to validate payments from carriers; facilitate contractor payment request status and is communication/customer service savvy.

Essential Job Functions

  • Collaborate with Accounting Department and Reps to ensure billing accuracy
  • Support monthly and quarterly audits and clean ups
  • Manage escalations to appropriate team based on internal processes
  • Maintain the appropriate adjacent application for data integrity and accuracy
  • Oversees release of payment requests; determines if required industry standard documentation and releases have been obtained prior to payment remittance. 
  • Fields requests from Area Affiliate Managers, clients, partners and business leaders regarding accounts receivable/payable; collaborates with accounting department to confirm receipt of receivable funds; or funds misappropriated
  • Responsible for the direction of managed repair invoicing procedures to ensure consistent delivery of services that meets or exceeds customer/partner expectations and complies with regulatory and company standards.
  • Demonstrate knowledge of confidentiality standards, and the code of ethical behavior
  • Maintain the highest quality customer service and promote a positive attitude
  • Performs all other duties as assigned


Knowledge/Skills:

  • Demonstrates the ability to execute critical thinking skills while working in a fast-paced environment.
  • Effective communication skills; oral and written
  • Basic math skills
  • Candidate needs to be a quick learner or accurate note taker and must be able to work independently.
  • Proficiency in Office 365 applications including MS Word, Excel, Outlook SharePoint, TEAMs and OneDrive.
  • Must have restoration and/or property adjusting background
    • 3 plus years of restoration and/or adjusting required

 

Education, Licenses, and Certifications

  • High School Diploma required
  • Bachelors degree preferred​


Contact Us

Corporate Center
14 E. Main Street, 4th Floor
Springfield, Ohio 45502

CLICK HERE To Contact Us