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Press Releases

Virtual Claims Management: The Future Is Now

March 11, 2020

CodeBlue and Livegenic proudly announce that they have entered into a strategic partnership that leverages the amazing strengths of both organizations, including CodeBlue’s expertise and manpower along with Livegenic’s cutting-edge Intelligent Automation technology in a way that provides insurance carriers and their policyholders an unrivaled virtual claims experience that occurs immediately during the first notice of loss.

Livegenic’s remote video capture will be imbedded in CodeBlue’s 24x7x365 contact center operations, thereby enabling the policyholder more active engagement with the claim during the first notice process. By providing this unparalleled loss documentation, including close-up videos of the cause of loss, still photos, and measurements, insurance carriers will be able to verify coverage remotely – thereby eliminating the latency that is typically associated with conventional claims management by removing the need to physically visit the loss site.

In addition to being the foundation for a virtual claims strategy, this solution will undoubtedly prove critical for any carrier that is actively seeking solutions to minimize physical contact and contagion around the Coronavirus should it develop into a pandemic.

“In this ‘Amazon Now’ world, the days of simply being a note-taker during the FNOL process have long since expired; today customers are seeking immediate solutions to their problems, which is why we refer to the process as FNAR, First Notice And Response, not FNOL.” said CodeBlue founder, Paul Gross. “This partnership really allows us to focus on the “Response,” he continued. Virtual claims management is the way of the future, and the future is now here.

About Livegenic
Livegenic is a global provider of real-time claims collaboration and Intelligent Automation solutions. Our award-winning platform streamlines communication between organizations and their customers; provides advanced field capabilities; and delivers a variety of mobile self-service tools for customers. Our patented video technology enables organizations to use real-time and asynchronous collaboration to improve customer experience, reduce cycle time, and decrease costs.

For more information, visit us at

About CodeBlue | MadSky
CodeBlue | MadSky together offer a unique and innovative set of whole-home claims management and restoration solutions. By unifying all parties in the claims and restoration process, the firm delivers a new standard of customer service that helps homeowners get back to what matters in their lives faster than ever. The firm pioneered its First Notice and Response ("FNAR") service and built out the fastest, most-accurate claims and restoration process leveraging expert involvement and active claims management. MADSKY and CodeBlue merged in October 2020 led by Aquiline Capital Partners.

Aquiline Capital Partners
Aquiline Capital Partners, founded in 2005, is a private investment firm based in New York and London investing in businesses across the financial services sector in financial technology, insurance, investment management, business services, credit and healthcare. The firm has $5.3 billion in assets under management as of December 31, 2019. For more information about Aquiline, its investment professionals, and its portfolio companies, please visit:

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